As any good business knows, giving a field service technician better access to the right technological solutions can provide for a heightened customer experience and increased returns through greater cost savings and reduced down time. Find out how Electro Solutions India can give your field service agents the right solutions so that they can deliver more efficient results for your business.
A person who is working in the field requires access to data at the touch of their fingertips so that they can provide the correct resolution to customers who are in need of the right service. Through mobile computing devices as well as barcode scanners and readers, field service agents can access customer records, scan for the product information, check for parts availability and generate work orders within a short amount of time, allowing them to work on customer requests with greater accuracy. The reduced time required per customer means that they can service more orders in a day.
Electro Solutions also offers point of sales devices and networking devices, which allow for more efficient billing at the customer site, reducing the need for manual bill generation and paperwork. This also introduces a degree of transparency into the billing process, making it far easier to track bill payments and cash flow.
Through our field service solutions, technicians of diverse industries like manufacturing, shipping and agriculture can enjoy a more streamlined workflow in which there is limited requirement to keep checking in with the head office on the status of a work order. There is also a better distribution of work as the field service agents can be tracked when they are on site.
Talk to our team today so that we can recommend to you the best field service solutions for your business.